ArtShoppy.in – Refund & Return Policy for Art and Craft Supplies Across India

Welcome to ArtShoppy.in, your artistic haven! We want your creative journey to be as seamless as possible, and that includes our commitment to ensuring you are satisfied with every product you receive.

This Refund & Return Policy outlines our guidelines for returns, refunds, and order cancellations for art and craft supplies purchased across India. Whether you shop for Resin Art supplies, Mandala Art kits, Lippan Art materials, wall décor, or handmade artwork, here’s everything you need to know.

1. Return Eligibility

We understand that sometimes your purchase may not align with your creative vision.

Product Condition:

 Returns are accepted for items in original condition, unused, and in original packaging with all tags intact.
 Damaged, used, or altered items will not be accepted for returns unless received in defective condition.

Timeframe:

  1. Return requests must be raised within 24 hours from the date of delivery. This allows you to verify that the product matches your creative needs.
  2. How to Initiate a Return
  • Contact Us:  Email our Customer Support team at [support@artshoppy.in](mailto:support@artshoppy.in) with your order ID, reason for return, and clear photos or videos of the product along with the unboxing video to check the product received in proper condition.
  • Return Authorization: Once approved, we’ll provide a Return Authorization along with instructions for shipping the item back.
  • Packaging: Please ensure the product is securely packed—preferably in its original packaging—to prevent damage during transit.
  • Return Shipping: Return shipping costs are the customer’s responsibility unless the return is due to our error or involves a damaged/defective product.In such cases, we will cover the return shipping costs.

 

  1. Refund Process
  • Verification: Once we receive the returned item, our quality check team will verify that it meets the return criteria.
  • Refund Method: Upon approval:
  •  Refunds will be credited within 7–10 business days to your original payment method (Credit/Debit Card, UPI, Wallet, etc.).
     Refund timelines may vary depending on your payment provider.
  1. NonRefundable & NonCancellable Products
  • Certain products cannot be returned or cancelled due to their nature:
  •  Handmade products
     Customized or personalized products (including madetoorder items)
     Digital products (downloadable art, eguides, online workshops)
     Clearance sale or promotional items
  • Important: Handmade and customized orders cannot be cancelled once placed, as they are created uniquely for you.
  1. Damaged or Defective Products
  • Reporting Damage:
  •  If you receive a damaged or defective item, report it within 24 hours of delivery.
     Include clear photos and videos showing the damage, along with an unboxing video to help us assess the issue quickly.
  • Replacement or Refund:
  • Based on the verification we will re-deliver either exchange or replace products within 5-7 working days.
  1. Order Cancellation Policy
  •  Orders can be cancelled within 24 hours of placement if they have not been processed or shipped.
     Orders for handmade and customized items cannot be cancelled under any circumstances.
     If an order is cancelled after shipping, our standard return policy will apply, and shipping charges may be deducted from your refund.
  1. Products Covered Under This Policy
  • This policy applies to all categories available on ArtShoppy.in, including but not limited to:
  •  Resin Art supplies & kits
     Mandala Art tools & canvases
     Lippan Art bases & mirrors
     Acrylic paints, watercolours, and sketching supplies
     Home décor items and wall art
     Handmade & custom artwork
  1. Processing Time
  •  All orders are processed within 1–2 business days after payment confirmation.
  •  Orders placed on weekends or public holidays will be processed on the next working day.
  • Handmade or customized products may require additional processing time depending on the nature of the order.
  1. Delivery Time
  •  Standard delivery across India takes 5–7 working days after dispatch.
  •  Remote or rural locations may experience slightly longer delivery times.
  •  You will receive an email/SMS with tracking details once your order is shipped.
  1. Shipping Charges
  • Shipping charges are calculated at checkout based on your location and order weight.
  •  Free shipping may be available for promotional offers or minimum order values (as displayed on our website).
  1. Delays
  • While we strive to deliver on time, unforeseen circumstances such as courier delays, natural disasters, or strikes may affect delivery timelines.
  •  In such cases, our team will keep you updated on the revised delivery schedule.
  1. Order Tracking
  •  Once your order is dispatched, you will receive a tracking number to monitor your shipment status online.

Contact Us

  • For any queries, returns, or refund requests:
    Email: [support@artshoppy.in](mailto:support@artshoppy.in)
    Website: [www.artshoppy.in](https://www.artshoppy.in)

At ArtShoppy.in, we are more than just a marketplace – we are a community of artists, crafters, and creative minds. Your satisfaction is our inspiration, and we are committed to ensuring that your artistic journey is nothing short of extraordinary.